Coaching Enrollment Agreement

This summary is for convenience. The full terms in the sections below control.

This Agreement is between FirstRole.io and the client named in the Key Terms Summary. It takes effect on the date the client signs it (the "Effective Date"). The "Start Date" is the earlier of the date you are granted access to the paid platform or the date of your first scheduled session.

FirstRole.io provides coaching, education, tools, templates, and, for eligible tiers, community access and professional introductions, to help you pursue a career in tech sales. The specific inclusions depend on the tier you purchase. FirstRole.io provides coaching and education only. It does not provide legal, financial, tax, or immigration advice, and it does not act as an employment agency or recruiter on your behalf.

À la carte add-on sessions, available to coaching tiers only, are priced by tier: $400 per session for Platform Only, $350 per session for Accelerator, and $250 per session for Full Runway. All amounts are in U.S. dollars.

You may pay in full or, where offered, through a 3-month, 6-month, or 12-month installment plan processed through Stripe. An installment plan is a payment schedule for the full program price. The full price remains owed even if you stop using the program. You authorize FirstRole.io, through Stripe, to charge your payment method on the agreed schedule until the full price is paid.

If a scheduled payment fails, we may retry the charge and may pause your access and sessions until the balance is current. Initiating a chargeback for services you have received is a material breach of this Agreement.

A "session" is one scheduled, live, one-to-one coaching meeting of the stated length (a 90-minute onboarding session or a 60-minute coaching session), delivered by video or phone.

Sessions are made available at a pace of one per week. Your full allotment must be scheduled and completed within a window equal to one week per included session, measured from the Start Date: Platform Only within 1 week, Accelerator within 4 weeks, and Full Runway within 6 weeks. Each à la carte add-on session must be scheduled and completed within 4 weeks of its purchase.

A session is treated as used, meaning deducted from your allotment and not refundable, if it is held as scheduled, missed as a no-show, or cancelled or rescheduled by you with less than 24 hours notice.

You may reschedule a session with 24 or more hours notice, as long as the new time still falls within your use-by window. Any session not completed within the use-by window is forfeited, with no refund and no credit. Sessions are non-transferable and do not roll over.

This section states the only refunds available to you.

Platform and program fee. The platform and program fee is fully refundable before your Start Date. Once you are granted platform access or your first session is held, the platform and program fee is non-refundable.

Coaching sessions. Coaching sessions that are both unused and still within their use-by window are refundable on a pro-rated basis (the per-session value of your tier) if you cancel in writing. Sessions that have been used as defined in Section 5, or that are past their use-by window, are forfeited and non-refundable.

Installments. If you cancel, any installment balance for value already delivered, meaning platform access plus used or forfeited sessions, remains payable in full.

How to cancel. Send a written cancellation request to contact@firstrole.io. Pro-rated session refunds, where owed, are issued to your original payment method.

Some states give you additional cancellation or refund rights. Nothing in this Agreement limits any right you have under the consumer-protection laws of the state where you live.

FirstRole.io provides coaching and education. We do not guarantee placement, a job offer, a salary, or any particular income or result. Any figures, ranges, timelines, or past outcomes we share reflect the experience of specific individuals and top performers. They are not a prediction, projection, or guarantee of your results. Your outcome depends on your effort, your background, and the job market, which are outside our control.

Results not typical. FirstRole.io does not guarantee placement.

To get value from the program and remain in good standing, you agree to attend scheduled sessions on time and complete agreed homework; give accurate and honest information about your background and job search; engage respectfully and professionally with FirstRole.io, the community, and anyone you are introduced to; and pursue your job search lawfully and honestly, without misrepresenting your experience to employers. Conduct that is abusive, dishonest, or that damages FirstRole.io's reputation or relationships may result in suspension or termination.

All course materials, video content, curriculum, frameworks (including the proprietary "Never Apply, Always Get Referred" and "The 3 C's" methods), templates, and tools are the confidential property and trade secrets of FirstRole.io. You receive a limited, personal, non-transferable license to use them for your own job search only. You may not copy, record, publish, resell, share, or redistribute any of this material, or share your account access, without our written permission. This section survives the end of this Agreement.

Community access and professional introductions depend on real relationships and on your conduct. Introductions, including the warm introductions offered at the Full Runway tier, are made at our discretion and are not guaranteed in number or outcome. You agree to treat every introduction professionally and confidentially, and not to contact, solicit, or share the details of any introduced person beyond the purpose of the introduction. Misusing an introduction or the community is a material breach and may result in immediate termination.

If you opt in on the signed copy, you grant FirstRole.io permission to use your first name, likeness, and the results or feedback you share, in marketing and educational materials. You may withdraw this permission for future use at any time by emailing contact@firstrole.io. This is optional and is not a condition of enrollment.

You agree that FirstRole.io may contact you by email, phone, and text message about your program and your tech-sales career, including by automated means. Consent to texts is not a condition of purchase. Message and data rates may apply, and you can reply STOP to opt out of texts at any time. Our handling of your information is described in our Privacy Policy.

This Agreement begins on the Effective Date and continues until your program and any payment obligations are complete. Either party may terminate for a material breach that is not cured within 10 days of written notice. We may suspend or terminate immediately for non-payment, abusive conduct, or misuse of materials, the community, or introductions. Amounts owed under Sections 4 and 6 remain due after termination.

The services are provided "as is" without warranties of any kind. FirstRole.io is not liable for any indirect, incidental, special, or consequential damages. To the fullest extent permitted by law, FirstRole.io's total liability for any claim arising out of or relating to this Agreement is limited to the total amount you actually paid to FirstRole.io. You agree to indemnify FirstRole.io against claims arising from your breach of this Agreement or your unlawful or dishonest conduct in your job search.

This Agreement is governed by the laws of the State of Colorado, without regard to its conflict-of-laws rules.

Before starting arbitration, you agree to email contact@firstrole.io with a description of the dispute and to try in good faith to resolve it for at least 30 days. If the dispute is not resolved, it will be settled by final and binding individual arbitration administered by a recognized arbitration provider under its consumer rules, seated in Colorado. Judgment on the award may be entered in any court of competent jurisdiction.

Disputes will be conducted only on an individual basis. You and FirstRole.io each waive any right to bring or participate in a class, collective, or representative action. Either party may instead bring a qualifying claim in small-claims court.

This Agreement, together with the Privacy Policy and the Terms of Service at firstrole.io, is the entire agreement between you and FirstRole.io about the program and supersedes any prior discussions. If any provision is found unenforceable, the rest stays in effect. Any amendment must be in writing and signed by both parties. You may not assign this Agreement without our consent; we may assign it to a successor. You agree that signing this Agreement electronically is valid and binding under the federal E-SIGN Act and the Colorado Uniform Electronic Transactions Act.

By signing the agreement, the client acknowledges that they have read and understood it, including the use-by window (Section 5), the refund policy (Section 6), the no-guarantee terms (Section 7), and the arbitration and class-action waiver (Section 15), and agrees to be bound by it.